Privacy policy

This policy explains how Keeper Of Tales handles information received through this website, consultation requests, email, project communications, invoices, and the services we provide.

We may collect your name, email address, telephone number, business or author name, manuscript status, project goals, messages, files, billing details, and any other information you choose to share with us.

Our website and service providers may collect limited information such as IP address, browser type, device information, referring pages, approximate location, and usage activity for operation, analytics, accessibility, fraud prevention, territory-based access controls, and security.

With your permission, we use Microsoft Clarity to understand how visitors navigate and interact with the website through aggregated usage information, heatmaps, and session recordings. Consultation forms are explicitly masked, and analytics is not initialized when you decline the website's analytics choice. Microsoft processes information according to its privacy statement.

With your permission, we use Google Analytics to measure website traffic, page usage, and general visitor activity so we can understand and improve the website. Google Analytics is not loaded when you decline the website's analytics choice. Google processes information according to its privacy policy.

We use Cloudflare Turnstile on consultation and client-brief forms to distinguish legitimate submissions from automated abuse. Cloudflare may process limited technical and security signals, including an IP address and browser characteristics, for this purpose. Turnstile is an essential security control rather than analytics and does not receive the answers or files you submit through our forms. Cloudflare processes information according to its privacy policy.

When you submit a consultation or client-brief form, the notification delivered to our authorized inboxes includes the IP address and approximate country associated with the request. We use this information to understand inquiry origin, investigate abuse, verify territory-based access controls, and protect the website and our communications. It is retained with the inquiry only for as long as reasonably needed for those purposes and related business records.

If you use our NeuralBond live chat, we process the messages and contact details you choose to provide, the page where the conversation began, timestamps, and limited technical and security information needed to deliver the conversation, prevent abuse, and allow our authorized team to reply. Chat information is used for inquiry support and related business records and is not sold.

The website may restrict access from specified countries while permitting approved network addresses. This decision is made using approximate country information associated with the requesting IP address. Geolocation can be inaccurate, and a visitor who believes access was restricted incorrectly may contact us for review.

We use information to answer inquiries, schedule consultations, evaluate and deliver projects, prepare proposals and invoices, communicate about services, maintain business records, improve the website, and comply with legal obligations. We do not sell personal information.

Drafts, notes, recordings, research, and other unpublished materials are used only as reasonably necessary to evaluate or perform the requested services. Access is limited to team members and approved collaborators who need the information for the engagement.

Payment-card information is processed by the applicable payment provider rather than stored directly by Keeper Of Tales. Payment providers process information according to their own privacy and security practices.

We may share limited information with trusted providers supporting hosting, forms, email, scheduling, storage, payment processing, analytics, professional advice, or client-approved production work. They may use the information only as permitted by their agreements and applicable law.

We retain information only for as long as reasonably needed for inquiries, active services, business records, dispute resolution, and legal or accounting requirements. We use reasonable administrative, technical, and organizational safeguards, but no online transmission or storage system can be guaranteed completely secure.

Depending on where you live, you may have rights to request access, correction, deletion, or a copy of personal information, or to object to certain processing. We may verify your identity and retain information where legally permitted or required.

You can review or change your website analytics choice at any time. Declining or withdrawing analytics permission does not affect forms or access to the website.

This website and our services are not directed to children under 13, and we do not knowingly collect personal information from them through this website.

We may revise this policy as our services or legal obligations change. The updated date above shows when the current version became effective.

Privacy questions or requests may be sent to info@keeperoftales.com.